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cannot upload site

Posted: Mon May 09, 2016 5:18 pm
by emwol20
Hi I have just purchased the new webuilder 3but cannot upload my site. I've gone through the ftp settings with tech support on my web hosting package and all the details are correct yet it keeps failing. Its says to verify the server address, the username and password. Also to check my firewall. Ive done all this but keep getting the same message.

The hosting company have tested the site using fillezilla and its all working - so why can't i do it with webuilder? please help ;(

Re: cannot upload site

Posted: Mon May 09, 2016 5:22 pm
by Pablo
What is the exact error message in the publish log?

Related FAQ:
http://www.quickandeasywebbuilder.com/f ... 10&t=36493

Re: cannot upload site

Posted: Mon May 09, 2016 5:25 pm
by emwol20
FTP Connection Error: 221 Goodbye.

Please verify the server address, username and password.
Also check that your firewall allows Quick 'n Easy Web Builder to connect to the Internet.

Re: cannot upload site

Posted: Mon May 09, 2016 5:28 pm
by emwol20
I'm using iOS yosemite if that makes any difference? i was using it before though but lost all files so have had to input settings again

Re: cannot upload site

Posted: Mon May 09, 2016 8:29 pm
by Pablo
Are you sure all your settings are correct?
Does your host support standard FTP?
Did you try it with the same settings in a other standard FTP utility?

Note that the software does not know whether your settings are correct, so the response comes from the server. The login data will be send exactly as how you have configured it.