Possible bug in [account activation / mail verification] in signup menu

Issues related to forms.
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sbrantes
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Possible bug in [account activation / mail verification] in signup menu

Post by sbrantes » Sun Feb 04, 2018 11:41 pm

Dear Pablo
A suspected bug in the [account activation / mail verification] function before registering as a user in signup forms:
The verification to the email in the signup forms disappeared. Users do not receive te verification mail.
But those that were created in version 4 still work, which indicates that it is not a problem on the server.
Best Regards.
Sergio

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Pablo
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Re: Possible bug in [account activation / mail verification] in signup menu

Post by Pablo » Mon Feb 05, 2018 7:20 am

I doubt that this is a bug.
It is most likely that the email was blocked by a spam filter or the ISP.

See also 'Emails are not arriving in my inbox' in the FAQ:
viewtopic.php?f=10&t=32967

sbrantes
Posts: 13
Joined: Wed Mar 09, 2016 2:58 pm

Re: Possible bug in [account activation / mail verification] in signup menu

Post by sbrantes » Sun Feb 18, 2018 1:41 pm

I think that phpmailer included in Quick'n could be needing updating.
I have tried everything to make the phpmailer work but I can not get those who fill the form to receive a notice in their emails. This function was previously operational without making changes to the site where the Form is hosted. When I tried the SMTP.com option it did not connect with all the checked parameters. Answered:
https://github.com/PHPMailer/PHPMailer/ ... leshooting

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Pablo
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Re: Possible bug in [account activation / mail verification] in signup menu

Post by Pablo » Sun Feb 18, 2018 6:10 pm

There are no known issues with the included PHP mailer. It seems to work correct for all other (WWB and QWB) users. No one else has reported any issues.

What do you mean by this?
This function was previously operational without making changes to the site where the Form is hosted.
As mentioned on the PHP mailer website, it is usually a server configuration issue.

sbrantes
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Joined: Wed Mar 09, 2016 2:58 pm

Re: Possible bug in [account activation / mail verification] in signup menu

Post by sbrantes » Mon Feb 19, 2018 4:52 am

I mean, the phpmail functions stopped working at some point without me having made changes.
Now I tried with a form in another site, hosted in godaddy. It does not work either.
Have you done a test yourself recently?

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Pablo
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Re: Possible bug in [account activation / mail verification] in signup menu

Post by Pablo » Mon Feb 19, 2018 7:23 am

I mean, the phpmail functions stopped working at some point without me having made changes.
That usually means that something on the server/host has changed.
I haven't changed anything in the application related to forms recently.
Have you done a test yourself recently?
Yes, I have tested it on both my websites (strato and 1and1).

Also note that there are hundreds of other users that use this functionality: https://www.wysiwygwebbuilder.com/forum/
If there were any issues then I would have known about it already, because WWB users are very fanatic.

sbrantes
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Joined: Wed Mar 09, 2016 2:58 pm

Re: Possible bug in [account activation / mail verification] in signup menu

Post by sbrantes » Mon Feb 19, 2018 3:33 pm

Dear Pablo:
you're right. After many communications with the hosting provider, most of the functionalities have been corrected.
I'm still not entirely clear on what the problem was. Among others there was a mismatch in PHP multiple administration (cpanel).
It's a bit irritating not to be able to correct by myself.
In any case, thanks for your answers, they have helped me find solutions.
Best regards

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