Fails to publish site

Issues related to previewing and publishing your web site.
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alex4orly
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Joined: Thu Jul 23, 2020 9:34 am

Fails to publish site

Post by alex4orly »

I am trying to connect to my site's ftp server and get the following error in QNE

FTP Connection Error:

Please verify the server address, username and password.
Also check that your firewall allows ….

But, I have the same exact setup in FileZilla to the same site and it works just fine

It muct be something I didn't setup in QWB, but what?

Thanks
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Pablo
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Re: Fails to publish site

Post by Pablo »

Maybe you will need to use Secure FTP?
alex4orly
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Re: Fails to publish site

Post by alex4orly »

You mean SFTP?
What should my setting be for that?

Thanks
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Pablo
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Re: Fails to publish site

Post by Pablo »

The configuration depends on your web host, so only your host can tell you exact settings.
But just like in WWB you can configure SFTP via the publish settings.
alex4orly
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Re: Fails to publish site

Post by alex4orly »

Yes, that's what I have tried.
I want to use SFTP, the site is now https:// so it should be available.
I asked the hosting company, they tell me to ask the spotware provider....

So, I am stuck
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Pablo
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Re: Fails to publish site

Post by Pablo »

In the publish settings you can configure Secure FTP:
• FTP with TLS/SSL (Port 990 - Implicit)
• FTP with TLS/SSL (AUTH TLS - Explicit)
• SFTP using SSH2 (Secure Shell) SFTP, FTPS.

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alex4orly
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Re: Fails to publish site

Post by alex4orly »

Yes, I tried this - and please see what I get:

https://ourvilla.net.au/sftp_setup.png

What else can I do?

Thnaks
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Pablo
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Re: Fails to publish site

Post by Pablo »

Are you sure the settings are correct?
It does not look like this is a secure ftp server.
For me, only standard FTP works for this address.

Note that this can only be a configuration issue.
alex4orly
Posts: 116
Joined: Thu Jul 23, 2020 9:34 am

Re: Fails to publish site

Post by alex4orly »

Well, is that not a secure site? https://ourvilla.net.au
If you visit it, there is https:// and a lock icon next to it

Cheers
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Pablo
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Re: Fails to publish site

Post by Pablo »

For Secure FTP these are no the right settings. There is no secure server at the specified address on port 22.
Maybe you will need to use FTP with TLS/SSL?
Only your webhost can tell your the correct settings.
alex4orly
Posts: 116
Joined: Thu Jul 23, 2020 9:34 am

Re: Fails to publish site

Post by alex4orly »

I got an answer from my Host company provider:

  • I'm sorry to say that we do not support SFTP on our shared servers. You will not able to access SFTP for his domain.


Sorry I have wasted your time (and mine)

Thanks
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