Mediaplayer no sound

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theheerenhouse
Posts: 41
Joined: Tue Mar 29, 2016 6:37 pm

Mediaplayer no sound

Post by theheerenhouse »

I am working with version 7.4.1 and have limited experience.
I have several movies in MP4 format and for each of these movies I have made a page.
Total 16 pages (all educational)
Each page has 3 sizes (desktop, handheld and smartphone)
I have included a media player type HTMLvideo
All pages in preview on my computer run perfect
All pages are uploaded and all run perfect on my desktop

however

3 pages do not have sound when run on handheld (Kindle) or Iphone.

These are the links
https://erikslebos.com/BTM38610.html
https://erikslebos.com/BTM7836.html
https://erikslebos.com/BTM0657.html

For instance another page that runs perfect on all formats:
https://erikslebos.com/BTB3741.html

I am comparing these pages and cannot find any difference.
Does anyone have a suggestion why these 3 pages have no sound on handheld and Iphone?

Suggestions will be highly appreciated.
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Pablo
Site Admin
Posts: 3918
Joined: Mon Feb 13, 2006 7:00 am
Location: Europe
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Re: Mediaplayer no sound

Post by Pablo »

The video files will be publish "AS IS". The software does not modify the video in any way.
So, this means that if the audio does not play then the format of the video may not be compatible with all browsers.
In that case, try to encode the video is a different format

This may be helpful:
https://en.wikipedia.org/wiki/HTML5_video
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